Terms & Conditions
These terms explain how orders, personalisation, payments, shipping, returns and account use work on MellowPrint.
Website Use
By using MellowPrint, you agree to use the website only for lawful shopping, account and support purposes. You must not misuse the site, interfere with its security or submit false, harmful or unauthorised information.
Customer Accounts
You are responsible for keeping your login details secure and for the accuracy of information submitted through your account. Orders, wishlist items and profile details may be managed from your customer dashboard.
Orders
Please review product details, quantity, size, colour, personalisation text, uploaded photos, delivery address and contact number before placing an order. We may contact you if order details are incomplete or unclear.
Personalised Products
Custom names, photos, text and charm selections are produced according to the details you provide. Please upload only images and content you have permission to use. Minor colour, placement or material variations may occur due to screen display, production method or product finish.
Payments
Orders may be processed through available payment providers. Payment confirmation must be completed before order fulfilment unless a specific offline payment method is accepted by MellowPrint.
Shipping
Delivery timelines depend on product preparation, personalisation work, courier service and destination. Tracking details, when available, will be shown in your account or shared through order communication.
Returns And Exchanges
Personalised and customised products are made specially for each customer, so they cannot be returned or exchanged unless the item is damaged, defective or different from the confirmed order details. Please contact support promptly with order details and clear photos if there is an issue.
Pricing And Availability
Product prices, offers, stock and availability may change without prior notice. If a product becomes unavailable after ordering, we will contact you for an alternative, delay approval or refund option where applicable.
Contact
For order, payment, shipping or policy questions, contact us through the Contact Us page or email support@mellowprint.in.
We can help with order questions
Share your order number and concern so our team can review the right details quickly.